CANCELLATION POLICY

  • Once registration has been processed, no refunds will be given. If you need to cancel the class, you will be entitled to full credits for up to 60 days from the original class date. However, fees will be deducted if the cancellation is requested within 1 to 2 days before the class (please see the Rescheduling Policy below) and cancellation will not be honored on the day of the class.
  • CPR123 reserves the right to cancel any classes without possibility of refunds if the cancellation is due to a natural disaster, extreme weather conditions, VIA suspension, building shut downs, or other causes that are not caused by CPR123 rendering us unable to conduct the class. If such situations do occur, you will be allowed to reschedule without penalty or hold credit without expirations.
  • CPR123 reserves the right to cancel any classes if classes fall below a minimum of 3 students. If such situations do occur, you will be notified at least 1 day in advance and will be given a choice to reschedule without penalty or receive a full refund.

RESCHEDULING POLICY

  • To reschedule: In order to reschedule, you must contact us at 1-844-4CPR123 during business hours (9am-5pm EST). We will not honor any rescheduling request if we do not have proof that you have attempted to contact us. If you are unable to reach a customer service representative during those hours, please leave us a voice message and email us at customerservice@cpr123.com. We are closed for Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. Rescheduling requests made on those 5 holidays will not be counted until the next business day. You may only reschedule once for each course you registered for. The rescheduled class must take place within 60 days of the original class date.
  • 3 days in advance or more notice: If you contact us within business hours (9am-5pm EST) 3 days or more before the day of your class (excluding holidays listed above), then no fee will incur.
  • 1-2 days before the day of the course: If you contact us within business hours (9am-5pm EST) 1 to 2 days before the day of your class (excluding holidays listed above), a $25 fee will apply for BLS and Heartsavers Courses and a $50 will apply for all other courses.
  • On the day rescheduling: You are not allowed to reschedule on the day of the class. If you request to reschedule on the day of the class, you will be considered as a NO SHOW student. Please see the NO SHOW policy below.
  • Rescheduled more than once: We do not allow rescheduling more than once. We will not issue refund, grant credit, nor reschedule you to another class if you are not able to make it to the rescheduled class unless there are extreme weather conditions rendering you unable to come to class. In cases of extreme weather conditions resulting in VIA or DOE suspensions, we will reschedule you without fee or penalty to another class.

LATENESS POLICY:

  • You must come to class on time. We recommend you to arrive to class 15 minutes prior to the start of the class. If you are more than 15 minutes late to class, you will not be accepted into the class. If you are within 15 to 45 minutes late to the start of the class, you will be eligible to reschedule according to the above “1-2 days before the day of the course” policy. We grant this leniency only to students who make the attempt to come to class but are too late to attend. Students who claim to be late but are unable to come to the actual location within the 15 to 45 minutes timeframe will not be granted this privilege. Please see the above rescheduling policy for more rescheduling details. If you are late for an already rescheduled class, you will be considered as a NO SHOW student (please see below for the NO SHOW policy).

NO SHOW POLICY:

  • You will be considered as a NO SHOW student if you do not show up to class and do not notify us at least one day before the start of the class. We will not issue any refund, grant credit, nor allow you to reschedule to another class if you are a NO SHOW student.

REPLACEMENT CARD/MISPRINTED CARD:

  • If you have taken a class with us but need to replace your certification, you may contact us at 1-844-4CPR123 or email us at customerservice@cpr123.com for further instructions. Our price for a BLS or Heartsaver replacement card is $15 each. ACLS, PALS, or NRP replacement card is $20 each. ECG, IV, or career courses paper certification is $10 each. You have the option to pick up the certification or provide us with a self-addressed and stamped envelope to receive the card. However, we will not be held responsible if your card is lost in the mail if the envelope is provided by you. If you choose to have CPR123 ship the card to you via UPS Priority Mail, $15 additional shipping and processing fee will be charged.
  • You are responsible for the correct spelling of your own name. A student roster is given at the beginning of each class and you must check to make sure your name on the roster is spelled and formatted correctly. If you failed to notify the instructor or the administrative assistant at the time of signing in that the name is spelled or formatted incorrectly, CPR123 will not be responsible for the misprinting of the card. You will have to pay the replacement card fee in order to obtain another card.

E-LEARNING/ONLINE COURSES:

  • NO REFUND (whether partial or whole) will be issued after registration has been done
  • Please contact AHA (1-888-242-8883 or help@onlineaha.org) for any technical issues.
  • Exchanging from an online course to a physical in-class course is NOT PERMITTED under any circumstances

PAYMENT POLICY:

  • We do not accept personal checks for payment.
  • Only Visa, MasterCard, Discover, American Express, money order and cash are accepted.

CREDIT CARD CHARGE BACK/DISPUTE:

  • If a charge is placed in dispute by you (or the cardholder if it is not your credit card) because you (or the cardholder) do not recognize/recall this charge, you will be responsible for a processing fee of $25.00 in addition to the original charges.

SHIPPING POLICY:

  • Your order will be shipped via USPS if shipping is requested within the United States. FedEx and UPS may be requested with additional fees. Please note that your order will require 48 hours to process if the item is in stock. If the item is not in stock, then an additional 1-2 weeks for processing may be required.
  • Please understand that shipping charges quoted are not exact. If your order contains bulkier, heavier, or fragile product(s), etc., it can result in an increase in shipping and handling fees. Orders shipped to Guam, Virgin Islands, Alaska or Hawaii may require additional shipping charges. You agree to be responsible for any additional shipping and handling fees and you will be notified of any additional charges prior to the shipping of the order.
  • Depending on your order, your package may be sent with a signature required and will not be left at the shipping address. You agree to have someone 18 years or older present at the time of delivery.
  • If shipment is returned to us because the receiving end refused the package or is not available to accept the package, you will be responsible to pay for reshipping and re-handling fees. You will also have the option to pick up the package at a specified location but no shipping and handling fees will be refunded.
  • For shipping outside of the United States, please contact us at orders@cpr123.com or at 1-844-4CPR123 for more information.

RETURN POLICY

  • If you are not pleased with your order, you may return it to us for a refund or exchange if you notify us within 7 days of receiving it. If you request a refund and it is accepted, you will be refunded the purchase price less a processing fee ranging from 5% to 30% depending on the product. In order to qualify for the return, the item must be unopened and returned in original shipping containers. However, products such as sterilized training face shields, face shield key-chains, training valves, pocket mask valves, etc. are not accepted for return or exchange. Products with defects caused by water damage, misuse, accidents, or negligence are not covered under this policy. Please contact us via email at orders@cpr123.com to request a refund with instructions.
  • We do not accept returns on products that are opened or used.
  • Refund Processing Fees: Manufacturer wrapped and unopened books are subject to a 5% processing fee. Books that are not manufacturer wrapped are subject to a 20% processing fee. Electronic products are subject to a 30% processing fee. Accessories and parts for electronic products are subject to a 20% processing fee. Manikins and non-electronic equipment are subject to a 25% processing fee.

PRIVACY POLICY

  • Your privacy is very important to us. Any information we gathered from you will only be used within CPR123. We do not store any credit card and payment information. The only information stored will be your name, mailing/ billing addresses, phone number, and email. Your information will never be sold to outside vendors. Only our partners (e.g. Authorize.net, mail carriers, the AHA) have access to your information in order to complete your transaction.

PRODUCT LIABILITY DISCLAIMER:

  • CPR123 guarantees its products against defects for up to 7 days from the date of receipt unless it is damaged by the purchaser. CPR123 expressly disclaims all warranties, express or implied, with respect to the products sold on this website. The purchaser agrees that CPR123, its officers, employees, and representatives will not be held liable for any and all damages, injuries, or issues arising from the use of these products. The purchaser also agrees the maximum liability to CPR123 shall be the price of the products ordered.

WEBSITE DISCLAIMER:

  • The information provided on CPR123 website is presented ‘as is’ and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. CPR123 expressly disclaims all warranties, expressed or implied, of any kind with respect to the website and its use. The purchaser agrees that CPR123, its officers, employees, and representatives will not be held liable for any and all damages, injuries, or issues arising from the use of this content and its information.